Payment policy
1. Accepted Payment Methods
At Valentina Voss, we offer a range of secure payment options so you can shop smoothly and conveniently. We accept the following payment methods:
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American Express (AMEX), Apple Pay, Google Pay, Mastercard, PayPal, Visa
All payments are processed in US dollars (USD).
2. Payment Processing
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Payment must be completed at the time of purchase.
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Orders will not be processed or shipped until full payment has been received.
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If a payment is declined or fails, the order will not be confirmed.
3. Prices and Currency
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All prices on Valentina Voss are listed in US dollars (USD).
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Prices are subject to change without notice.
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Any applicable sales tax and shipping charges are calculated at checkout.
4. Secure Payment Processing
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Valentina Voss uses SSL encryption and trusted payment gateways to keep your transactions secure.
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We do not store your credit card details or any other payment information.
5. Refunds and Chargebacks
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Refunds are processed in accordance with our Refund and Return Policy.
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Unauthorized chargebacks will be disputed. If you have any issue with your order, please contact us first at support@valentina-voss.com.
6. Fraud Prevention
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Valentina Voss reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
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Additional identity verification may be requested for high-value transactions.
7. Contact Us
Store name: Valentina Voss
Address: Calle Purísima 5, 46540 El Puig, Valencia, Spain
Email: support@valentina-voss.com
Phone: +1 (917) 730-3951
Customer service hours: Monday through Friday, 9:00 AM to 5:00 PM (ET).
We do our best to reply to your email within 1–2 business days.
Store operator: Scaling Chads LLC
Registered address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Registration: Wyoming limited liability company, Filing ID 2026-001890295
