Frequently Asked Questions
Shipping, Returns and Exchanges
We use major carriers and local courier partners. You will be asked to select a delivery method during checkout.
How long will it take to receive my order?
These are our estimated delivery times:
Processing time: 1-2 business days
Transit time: 6-8 business days
Estimated delivery time: 7-10 business days
For more information, see our Shipping Policy.
Does the customer pay for returns in case of a size exchange or change of mind?
Yes. In these cases, the customer is responsible for the cost of shipping the return to our international warehouse.
What happens if the order is returned to you because I wasn't home or the address was entered incorrectly?
In these cases, we reserve the right to charge an additional fee to reship the product or to refund the amount.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
For more information, see our Shipping Policy.
Where is Valentina Voss located?
Valentina Voss is a women's and men's fashion brand based in Spain. We proudly offer a selection of high-quality clothing, shoes and accessories, with shipping available exclusively within the United States.
What if I receive a defective product?
If you receive a defective item, we will replace it at no additional cost. Please contact us and return the product within 30 days.
See our Refund Policy for more information.
What is your return policy?
We have a simple, hassle-free return process.
For more details, visit our Refund Policy.
When will I receive my refund after returning a product?
Once we receive and inspect your returned item, we will process your refund. Refunds usually appear on your original payment method within 7 business days, depending on your bank or payment provider.
See our Refund Policy for more information.
Do you offer a guarantee on your products?
Yes, we offer a 30-day guarantee on all purchases.
For more information, see our Refund Policy.
How can I contact customer service?
You can contact our customer service team through our Contact Us page or by emailing support@valentina-voss.com
Do you ship internationally?
No, we currently ship exclusively within the United States.
Do you have a physical store I can visit?
We are a 100% online store, which allows us to offer the best prices and a wide selection of clothing and footwear.
Can I place a wholesale order for my business or organization?
Yes, we accept wholesale orders. Please contact our customer service team for more details.
What is the process for exchanging a product?
For detailed information about product exchanges, see our Refund Policy.
How can I track my order?
You can track your order through the Track Order page on our website.
